Frequently Asked Questions

Everything you need to know about our premium skincare products and services.

Are Cleansing products suitable for sensitive skin?

Yes, our entire range is formulated with dermatologically tested, hypoallergenic ingredients specifically designed to be gentle yet effective on sensitive skin types.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days. We also offer express shipping options that deliver within 1-2 business days for domestic orders.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin, you can return it for a full refund or exchange, even if it has been opened.

Are your products cruelty-free and vegan?

Absolutely. Cleansing is committed to ethical beauty; we never test on animals, and all our ingredients are 100% vegan and sustainably sourced.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.

Can I track my shipment in real-time?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly to your doorstep.