Returns & Exchanges
At Cleansing, we want you to love your skin and your routine. If you are not completely satisfied with your purchase, we offer a 30-day return policy for a full refund or exchange.
1
Initiate Your Return
Log into your account portal or contact our support team with your order number to request a return label.
2
Pack Your Products
Securely place the items in their original packaging, ensuring all bottles are tightly sealed to prevent leaks during transit.
3
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing